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Help Desk Services


"We cannot give people, we do not know, free unlimited advice over the phone or email."

"Please appreciate this is not personal; this is just sound business practice."

As you know, there are only so many hours in a day and we do not measure the amount of time we spend with an existing customer, providing: product, technical, installation, customer service and general help desk information, as part of our value added services. We support our customers, because they are our clients. This is why they love us!

Unfortunately, there are those who seek free information or advice in regards to their car's overall project, upgrades, diagnosis, troubleshooting, general problems or repair, while never becoming a customer of Xcceleration.

This creates a unique issue. We want to assist those considering being a Xcceleration client, knowing our customer support is unequalled, without taking valuable time away from those who have become our clients and purchased products from us. Our attention to an existing client is primary. They have earned it.

This is not to say that we do not give advice. We do, but it will need to be limited until you are a customer.

Otherwise it is not fair to our current clients.

One-way to filter out those only seeking free information or advise, knowing they will not become a customer of Xcceleration, is to limit the amount of free information and/or advise (discretionary) and request a Service fee, which would be credited towards a first order, IF you order. The Service fee is negotiable, documented via email and payment via a method acceptable to Xcceleration.com, llc.

As a paying customer, or a future paying customer you will come to appreciate this policy and the amount of time we dedicate to each client. We do offer consultation services, and many people take advantage of this service.

IF YOU WOULD LIKE OUR SERVICES, WE WILL ANSWER ALL OF YOUR QUESTIONS FOR A SERVICE FEE. THAT FEE IS NEGOTIABLE AND SHALL BE DOCUMENTED VIA EMAIL, WITH PAYMENT TO FOLLOW WITH YOUR ACCEPTANCE. AFTER PAYMENT IS RECEIVED, ALL COMMUNICATION WILL CONTINUE VIA EMAIL, PROVIDING A RECORD OF OUR SERVICE.

For major quotations (engines, complete car builds etc) we use a service fee to make sure the client is serious and credit it to your order, IF you order.

Consider the value of having a professional answering your questions as many others have, our knowledge in this field will save you time and money, you will not be making the same mistakes we see others do over and over.



Sample Request for Service Agreement

(to be sent via email for approval)

Request for Service Agreement

As a “Client”, you have asked Xcceleration.com, llc to provide information and/or advise in regards to Subaru automobile products, technical, installation, customer service, general help desk information or upgrade quotation for a fee, for a period of thirty days (30) days, commencing the day payment is received. The documented Service fee is: $_______, shall be credited towards a first order, IF and when there is an order. The fee is negotiable, documented via this Agreement, emailed and payment via a method acceptable to Xcceleration.com, llc.

The Client does understand the ramifications of having certain Subaru product, technical, installation, customer service and general help desk information pertaining to their vehicle, therefore Xcceleration.com, llc is not held responsible for any liability; misconception or disappointments associated with any of the Subaru product, technical, installation, customer service, general help desk information or upgrade quotation provided by Xcceleration.com, llc.

In addition, Xcceleration.com, llc accepts no liability or makes no warranties, either expressed or implied, as to any matter whatsoever including without limitation, the condition of the Client’s vehicle or the Subaru product, technical, installation, customer service and general help desk information supplied or the fitness for any particular purpose.

It is also accepted and agreed by Client, by purchasing Xcceleration.com, llc’s service, Client understands and agrees to all of the terms and conditions of Xcceleration.com, llc’s website.

The Client shall indemnify Xcceleration.com, llc against, and hold harmless from any and all claims, actions, suits, proceedings, costs, expenses, damages, and liabilities, including attorney's fees, arising out of Subaru product, technical, installation, customer service, general help desk information or upgrade quotation supplied, use, or operation of Client’s vehicle.

Client assumes all risks. We provide Subaru product, technical, installation, customer service and general help desk information supplied "as is" and make no warranty of any kind. We disclaim all warranties and conditions with regard to the information provided, including all implied warranties and conditions of merchantability, condition of parts, fitness for a particular purpose, title and non-infringement. We are not liable for any special, indirect or consequential damages or any damages whatsoever, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the Subaru product, technical, installation, customer service, general help desk information or upgrade quotation supplied.

LEGAL VENUE:

The undersigned agrees that venue with respect to any dispute regarding this document or the underlying transaction shall be in the Judicial District of Hartford, Hartford, Connecticut. 

Client acknowledges that it has received this Request for Service Agreement via email and hereby represents, warrants, accepts and agrees this Request for Service Agreement is deemed legally binding when Xccleration.com, llc receives Client’s fee, paid in full and Client’s email stating “accepts and agrees” to this Request for Service Agreement.



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