"We cannot give people,
we do not know, free unlimited advice over the phone or email."
"Please appreciate this
is not personal; this is just sound business practice."
As you know, there are
only so many hours in a day and we do not measure the amount of time we
spend with an existing customer, providing: product, technical,
installation, customer service and general help desk information, as
part of our value added services. We support our customers, because
they are our clients. This is why they love us!
Unfortunately, there are
those who seek free information or advice in regards to their car's
overall project, upgrades, diagnosis, troubleshooting, general problems
or repair, while never becoming a customer of Xcceleration.
This creates a unique
issue. We want to assist those considering being a Xcceleration client,
knowing our customer support is unequalled, without taking valuable
time away from those who have become our clients and purchased products
from us. Our attention to an existing client is primary. They have
is not to say that we do not give advice. We
do, but it will need to be limited until you are a customer.
Otherwise it is not fair to our current clients.
One-way to filter out
those only seeking free information or advise, knowing they will not
become a customer of Xcceleration, is to limit the amount of free
information and/or advise (discretionary) and request a Service fee,
which would be credited towards a first order, IF you order. The
Service fee is negotiable, documented via email and payment via a
method acceptable to Xcceleration.com, llc.
As a paying customer, or
a future paying customer you will come to appreciate this policy and
the amount of time we dedicate to each client. We do offer consultation
services, and many people take advantage of this service.
IF YOU WOULD LIKE OUR
SERVICES, WE WILL ANSWER ALL OF YOUR QUESTIONS FOR A SERVICE FEE. THAT
FEE IS NEGOTIABLE AND SHALL BE DOCUMENTED VIA EMAIL, WITH PAYMENT TO
FOLLOW WITH YOUR ACCEPTANCE. AFTER PAYMENT IS RECEIVED, ALL
COMMUNICATION WILL CONTINUE VIA EMAIL, PROVIDING A RECORD OF OUR
major quotations (engines, complete car
builds etc) we use a service fee to make
sure the client is serious and credit it to your order, IF you order.
Consider the value of
having a professional answering your questions as many others have, our
knowledge in this field will save you time and money, you will not be
making the same mistakes we see others do over and over.
Sample Request for
(to be sent via
email for approval)
Request for Service
As a “Client”, you have
asked Xcceleration.com, llc to provide information and/or advise in
regards to Subaru automobile products, technical, installation,
customer service, general help desk information or upgrade quotation
for a fee, for a period of thirty days (30) days, commencing the day
payment is received. The documented Service fee is: $_______, shall be
credited towards a first order, IF and when there is an order. The fee
is negotiable, documented via this Agreement, emailed and payment via a
method acceptable to Xcceleration.com, llc.
The Client does
understand the ramifications of having certain Subaru product,
technical, installation, customer service and general help desk
information pertaining to their vehicle, therefore Xcceleration.com,
llc is not held responsible for any liability; misconception or
disappointments associated with any of the Subaru product, technical,
installation, customer service, general help desk information or
upgrade quotation provided by Xcceleration.com, llc.
Xcceleration.com, llc accepts no liability or makes no warranties,
either expressed or implied, as to any matter whatsoever including
without limitation, the condition of the Client’s vehicle or the Subaru
product, technical, installation, customer service and general help
desk information supplied or the fitness for any particular purpose.
It is also accepted and
agreed by Client, by purchasing Xcceleration.com, llc’s service, Client
understands and agrees to all of the terms and conditions of
Xcceleration.com, llc’s website.
The Client shall
indemnify Xcceleration.com, llc against, and hold harmless from any and
all claims, actions, suits, proceedings, costs, expenses, damages, and
liabilities, including attorney's fees, arising out of Subaru product,
technical, installation, customer service, general help desk
information or upgrade quotation supplied, use, or operation of
Client assumes all
risks. We provide Subaru product, technical, installation, customer
service and general help desk information supplied "as is" and make no
warranty of any kind. We disclaim all warranties and conditions with
regard to the information provided, including all implied warranties
and conditions of merchantability, condition of parts, fitness for a
particular purpose, title and non-infringement. We are not liable for
any special, indirect or consequential damages or any damages
whatsoever, whether in an action of contract, negligence or other
tortious action, arising out of or in connection with the Subaru
product, technical, installation, customer service, general help desk
information or upgrade quotation supplied.
The undersigned agrees
that venue with respect to any dispute regarding this document or the
underlying transaction shall be in the Judicial District of Hartford,
that it has received this Request for Service Agreement via email and
hereby represents, warrants, accepts and agrees this Request for
Service Agreement is deemed legally binding when Xccleration.com, llc
receives Client’s fee, paid in full and Client’s email stating “accepts
and agrees” to this Request for Service Agreement.